Refund policy

Thank you for shopping with Tufthome. This return and refund policy applies to all orders placed on our website.

Eligibility for Returns
For higher‑value items, you may request to return goods within 30 calendar days after you receive your order. Goods must be unused, in original condition with all original packaging and tags intact for resale. Damaged, heavily soiled or incomplete goods cannot be accepted for return.

For low‑value items, we may offer a full or partial refund without requiring you to send the item back, at our discretion. This helps avoid excessive international‑related return costs for both parties.

Return Process
If you are eligible to return a product, please contact our customer support via email first to obtain our Australian local return address and authorised return label.
Please do NOT send goods back without contacting us beforehand; unsolicited returns may not be processed.
Return parcels will be received and inspected by our third‑party logistics warehouse located in Australia. Items in good condition will be re‑processed, repackaged and restocked for future orders. Items that cannot be resold will be disposed of.

Refund Timeline
Once our warehouse completes inspection of your returned goods, we will notify you and process your refund within 7‑10 business days to your original payment method. Please allow extra time for your bank to clear the funds.

Faulty & Damaged Goods
If you receive defective, damaged or incorrect items, please send us clear photos within 7 days of delivery. We will resolve the matter by refund, partial compensation or replacement according to Australian Consumer Law.

Important Note
Estimated processing times are for guidance only. All consumer rights under the Australian Consumer Law cannot be excluded. If you have any questions please reach out to our support email.